We require an introductory meeting with you and your pet(s) before beginning any of our services. This allows us to discuss and gather information about your pet’s needs and routine, as well as any special requests that you might have. If service is agreed upon, we will also go over paperwork and home access instructions.
Client Paperwork / Information
Client-Pet Profiles will be kept on file for recurring and/or future services. BelllyRub considers information and communication with clients confidential and privileged.
We will need a key for your home to provide services and are happy to keep your keys if you are a repeat/recurring client. We keep keys in our office safe (with coded ID) when not in use, so you can be assured it is safe. Any alarm codes will also be kept in our safe and kept confidential. If you would like your keys returned to you after your service, there is a $10 delivery charge or we can mail your keys via normal USPS for $5.
Dogs are required to have an ID tag. BellyRub Pets has temporary tags with our contact info that can be used in place or along with the dogs normal tags.
Poop happens and delays can occur. So that your pet does not go unattended we are ready to step in should this need arise. It is very important that you contact us upon your return home. If we do not receive a call/text from you, we will attempt to call you and, with no response, will send a sitter to your home to continue the previously arranged service. A regular service charge will be applied to your bill for this additional visit.
Methods of Payment
Payment for dog walking services is due weekly, unless purchasing a prepaid value package. Payment for sitting services is due once you arrive back home; an invoice will be emailed or left for you. Deposits may be required for longer bookings. We accept cash, checks and credit via PayPal. Please make all checks out to BellyRub Pet Services. Returned check fee- $35.
We request a minimum of 24 hour notice for cancellations and do not have a charge for short notice cancellations with the exception of holidays (see below). Should you actually forget to cancel (oops!) and we make a visit, you will be charged for the visit. We do reserve the right to discuss cancelationitis charges for those that suffer from the recurring effects of it.
We do not have a holiday surcharge, but will need a 50% deposit on all holiday services. For holiday bookings, we request 48 hr cancelation notification to avoid the loss of deposit. The holidays included are: New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving and Christmas.
Unexpected, but Necessary
In the event that we have to purchase appropriate supplies (food, litter, cleaning) while you’re away, we will furnish receipt and add amount to invoicing. Unexpected vet visits will be discussed in detail at the consultation meeting.